Chart Your Product’s Upgrades with Targeted KPIs

Who is it for?

  • Healthcare product leaders
  • Healthcare CXOs
  • HC product managers

This healthcare UX report reveals

  • Three crucial steps before you begin UX measurement

  • Strategies for defining and segmenting test sample groups

  • How to measure unique user patterns with tailored metrics

  • Guidance on measuring UX across eight healthcare app types

  • Potent product strategies catering to diverse user growth

  • Critical metrics to focus on for efficient system design

Key UX Metrics To Guarantee Your Product’s Success

ux metrics
This has been a game changer for our team, definitely recommended!
Product VP Software engineering

Why is it important now?


edge from healthcare UX

$21 bn

cost of medical errors annually

$935 bn

waste, from healthcare inefficiencies

Start reading, start exploring


  • Key UX metrics for healthcare apps include task success rate, error rate, time on task, and learnability. These metrics assess how easily users can complete tasks without errors, how efficiently they perform tasks, and how quickly they adapt to the app. Patient satisfaction metrics such as surveys, feedback, and Net Promoter Score help gauge user sentiment. Clinical impact and efficiency metrics evaluate the app’s effect on patient outcomes and healthcare workflows. Data security, privacy, and compliance metrics ensure the app’s adherence to healthcare regulations. Integration with existing systems and user flow analysis help understand how well the app fits into healthcare environments. Monitoring and optimizing these metrics are crucial for providing a positive and effective user experience in healthcare applications.

  • UX metrics are crucial for healthcare apps and products as they directly impact patient outcomes and healthcare provider efficiency. These metrics gauge the app’s usability, error rates, and task completion time, ensuring smooth user interactions. Patient satisfaction metrics help identify areas for improvement, enhancing patient engagement and adherence. Clinical impact metrics assess the app’s effectiveness in improving health outcomes and streamlining healthcare processes. Security and privacy metrics safeguard sensitive patient data and ensure regulatory compliance. Integration metrics assess how well the app fits into existing healthcare workflows. By measuring and optimizing these metrics, healthcare apps can provide a seamless, secure, and user-friendly experience, ultimately leading to better patient care and operational efficiency.

  • This downloadable guide has detailed insights into the key UX metrics that should be monitored by product leaders. They are divided into eight product categories specific to healthcare applications. To learn more about specific metrics to monitors, download our guide and learn more about key metrics, how to monitor them, and when to initiate projects aimed at impacting and improving them. 

  • User satisfaction can be measured using surveys, feedback forms, and Net Promoter Score (NPS) surveys. Other than these, qualitative research methods including but not limited to user interviews, focus group studies, usability studies can also be used. These tools gather user opinions on their experience with the app, helping gauge overall satisfaction levels.

  • Task success rate measures the percentage of completed tasks without errors. In healthcare apps, this metric is vital to ensure that medical professionals can efficiently and accurately carry out critical tasks like accessing patient records or updating treatment plans.

  • Error rate calculates the ratio of errors encountered during app interactions. In healthcare apps, a low error rate is crucial to prevent mistakes that could impact patient care and treatment decisions.

  • The System Usability Scale (SUS) is a questionnaire-based metric that assesses the perceived usability of an app. It can help healthcare app designers and developers understand how intuitive and user-friendly their product is from the perspective of medical professionals and patients.

  • Time on task measures how long it takes for users to complete specific tasks. In healthcare apps, optimizing time on task is essential to ensure quick access to patient information and efficient decision-making.

  • User retention rate measures the percentage of users who continue using the app over time. In healthcare, this metric indicates the app’s ability to provide ongoing value to medical professionals and patients, leading to improved patient care and engagement.

  • Yes, UX metrics provide actionable insights into areas that need improvement. By analyzing metrics like Task Success Rate, Error Rate, and User Satisfaction, healthcare app developers can pinpoint usability issues and enhance the app’s overall performance.

  • Regular monitoring is recommended to track changes and improvements in the user experience. Depending on the app’s complexity and development cycle, monitoring can occur monthly, quarterly, or after significant updates.

  • Absolutely. UX metrics provide actionable insights that can inform the design and development of future healthcare apps. By addressing issues highlighted by metrics, developers can create more user-centric and efficient applications.

  • In addition to UX metrics, factors such as accessibility, compliance with healthcare regulations (e.g., HIPAA), data security, and integration with existing healthcare systems should also be considered for a comprehensive and successful healthcare app.

  • Healthcare organizations can use UX metrics to identify user pain points and preferences, leading to app improvements that enhance patient engagement. By offering a user-friendly and efficient app, patients are more likely to actively participate in their healthcare journey.

  • Yes, UX metrics provide quantifiable data that can be presented to stakeholders to showcase the effectiveness and value of healthcare apps. Improved metrics, such as increased User Satisfaction and reduced Error Rates, indicate the positive impact of the app on healthcare processes and outcomes.