Mastering UX Metrics: Essential Tools for Measuring User Experience

Method 1: Net Promoter Score (NPS)

Discover the influential Net Promoter Score (NPS), a user loyalty metric measuring customers' inclination to recommend a product or service.

Method 2: System Usability Scale (SUS)

While NPS focuses on user recommendations, SUS empowers UX professionals to collect subjective insights that go beyond what NPS can offer.

Method 3: PULSE Metrics

Experience the enhanced methodology of PULSE, embraced by UX professionals and agencies for deeper insights and greater impact.

Method 4: HEART Framework & Goals-Signals-Metrics Process

HEART framework by Google Research team (Kerry Roden, Hillary Hutchinson, and Xin Fu) addressed PULSE metric limitations, enhancing UX measurement.