Mastering UX Metrics: Essential Tools for Measuring User Experience
Method 1: Net Promoter Score (NPS)
Discover the influential Net Promoter Score (NPS), a user loyalty metric measuring customers' inclination to recommend a product or service.
Method 2: System Usability Scale (SUS)
While NPS focuses on user recommendations, SUS empowers UX professionals to collect subjective insights that go beyond what NPS can offer.
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Method 3: PULSE Metrics
Experience the enhanced methodology of PULSE, embraced by UX professionals and agencies for deeper insights and greater impact.
Method 4: HEART Framework & Goals-Signals-Metrics Process
HEART framework by Google Research team (Kerry Roden, Hillary Hutchinson, and Xin Fu) addressed PULSE metric limitations, enhancing UX measurement.
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