The surge in digitization means that it’s a rocky road going forward for the telecom industry. The sector is predicted to combat a massive digital…
The Nielsen-Norman Group defines the user journey map to be “a visualization of the process that a person goes through in order to accomplish a…
It’s taken a while for enterprises to make the shift from being business-centric to user-centric. Thankfully, they’ve also come round to the idea that being…